Heavy Chef Privacy Policy

 

Effective date: 30 June 2021

 

INTRODUCTION

This Privacy Policy describes the personal information practices of the Company with respect to information about our customers and others who visit our premises, websites and mobile apps, including the types of personal information we collect, how we may use this information, and with whom we may share it.

INFORMATION WE COLLECT

We may collect personal information about you when you visit our premises, use our web site (“Web Site”), or use our web or mobile device applications (“Mobile Apps”). We refer to our Web Site and Mobile Apps collectively as “Online Services”.

The types of personal information we collect may include:

  • Transaction information, such as product purchased, price, method of payment and payment details.
  • Personal details such as name, postal address, email address, phone number, date of birth and other contact information when you provide that information to us, such as if you register with our Online Services or enter a competition, prize draw or promotion.
  • Depending on the goods or services that you request, we may also need to collect personal information that includes bank account details, race or ethnicity, medical information, information about sex life or sexual orientation, criminal information, employment information and/or information about your political or religious beliefs.
  • Account information, such as username, password, and other identifiers or credentials used to access our Online Services or to acquire our products and services.
  • Other personal information you choose to provide when you interact with our Company.

The circumstances in which you provide personal information may include when you:

  • purchase products or services;
    register to use our Online Services;
    request to receive marketing or other communications;
  • use our Wi-Fi networks or other technologies;
  • enter one of our competitions, prize draws, or promotion;
  • submit information when providing feedback; or
  • use interactive features of our Online Services.

We may collect information from your computer or mobile device through automated technologies when you visit our premises, use our Online Services or other technologies. These automated technologies may include cookies, local shared objects, and web beacons. Additional information regarding the use of cookies and other automated technologies is provided in this Policy below.

The providers of third-party apps, tools, widgets and plug-ins on our Online Services, such as Facebook "Like" buttons, may also use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.

Our Online Services may collect information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for our Company to acquire this information on your location through the device or web browser settings.

We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with us and information that is automatically collected.

HOW WE USE THE INFORMATION WE COLLECT

We may use the personal information we collect to:

  • fulfill your requests or orders and process payments for our products and services;
  • if you give us permission, communicate with you about our products and services or our business partners that we believe may interest you;
  • communicate with you about and administer your participation in competitions, prize draws, offers, promotions or special events;
    send communications to you about your orders, purchases or accounts with our Company;
  • send information to your contacts if you request us to do so;
  • provide customer support, respond to, and communicate with you about your requests, questions and comments;
  • enable you to post on our blogs and interact with us through social media;
  • personalise your experience on our Online Services such as providing you with content in which you may be interested, and making navigation to our Web Site and Mobile Apps easier;
  • perform data analytics, including consumer research, trend analysis and financial analysis;
  • operate, evaluate and improve our business, including the development of new products and services;
  • determination of the effectiveness of our sales, marketing and advertising efforts; and analysis and improvement of our products, offers, promotions, and Online Services and other technologies;
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
  • and comply with applicable law.

We may use automated information to help diagnose technical and service problems; administer our Online Services; identify users of our Online Services; identify a device for fraud prevention purposes, to target advertising or to personalise users’ experiences; and gather demographic information about our users. We also use automated information to determine usage patterns and how we may tailor our Online Services to better meet the needs of our users.

We may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

HOW WE SHARE THE PERSONAL INFORMATION WE COLLECT

Our Company does not sell or otherwise share personal information about you, except as described in this Privacy Policy.

We may share personal information with our affiliates, subsidiaries, suppliers and vendors. These parties are not authorised to use or disclose the information except as provided in this Privacy Policy.

We may share personal information with vendors that provide services to us, such as fulfilling orders, providing data processing and other information technology services, administering promotions, prize draws, conducting research and performing analytics, and personalising individual experiences. We do not authorise these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf.

Circumstances may arise where, whether for strategic or other business reasons, we decide to sell or transfer all or a portion of our business. We may transfer information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction.

We may disclose personal information as needed to satisfy any law, or legal request, to protect the integrity of our Online Services, to bring or defend against legal claims, to protect the rights, interests, safety and security of our Company and our employees, or members of the public, or in connection with the investigation of fraud, illegal activity or violation of our policies.

YOUR CHOICES

If you have opted-in to marketing communications, you can elect not to receive marketing communications from us by following the opt-out instructions in the marketing communications we send you.

Note that if you opt-out of receiving marketing communications from us, we may still send communications to you concerning your transactions, accounts and any competitions, or prize draws in which you have enrolled.

ACCESS TO AND CORRECTION AND DELETION OF PERSONAL INFORMATION

If at any time you would like to access, correct, or delete personal information we have collected from you, please contact our Information Officer. Note that we may be required by law to retain certain information. Before we provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request.

COOKIES AND SIMILAR TECHNOLOGIES

Our Company uses cookies and other similar technologies to collect information for the purposes described in this Privacy Policy.

A ‘cookie’ is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. Like most websites, we use cookies for a variety of purposes to improve your online experience. For example, we track the total number of visitors to our Web Site on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the Site, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and to help customise your web experience. We may associate personal information with a cookie file in those instances. Both we and others (such as our advertising networks) may collect personal information about our visitors’ online activities, overtime and across third-party websites, when using our Online services.

You can use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. If you disable all cookies, you may not be able to take advantage of all the features of our Online Services.
We may use other technologies, including web beacons and JavaScript, which sometimes work together with cookies and other means with our Web Site and Mobile Apps to uniquely identify your device. These other technologies help enable features on our Web Site and within our Mobile Apps.
We may also use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail.

LINKS TO OTHER WEBSITES AND SOCIAL MEDIA

Our Online Services may offer links to third-party websites that are not operated by our Company. If you visit one of these linked websites, you should review the website’s privacy policy, terms and conditions, and other policies. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.

INFORMATION SECURITY

Our Company is committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorised loss, access, disclosure, use, alteration, or destruction. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the internet or any other public network can be guaranteed to be 100% secure.

RETENTION OF PERSONAL INFORMATION

We retain personal information for the period of time necessary to fulfill the purposes outlined in this Privacy Policy and per our records retention policies unless a longer retention period is required or permitted by law.

INTERNATIONAL DATA TRANSFERS

Personal information may be stored on servers located outside South Africa. You consent to us processing your personal information in a foreign country.

ACCEPTANCE

When you request our goods or services you are deemed to have read, understood, accepted, and agreed to be bound by all the terms of this Privacy Policy. If you do not agree with anything in this policy, do not order our goods or request our services.
Please do not send us any personal information that we do not ask for or need. Please do not send us the personal information of any person unless you have permission to do so.

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time. If we change the Privacy Policy, we will post the revised version on our website. We encourage you to check the website periodically for the most up-to-date version of our Policy.